WHAT PAYMENT METHODS DO YOU ACCEPT?
For online purchases, We accept the following forms of payment:
- American Express
- Diners Club
- Apple Pay (*Apple iOS only)
- Amazon Pay (*Android OS & Apple iOS)
- Google Pay (*Android OS only)
WHICH CURRENCY WILL I BE CHARGE IN?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
WHERE DO YOU SHIP FROM ?
We ship from Canada, France and our Distribution Partners located in US and Asia.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It depends on where you are located and how far you are from the warehouses of our shipping partners. We ship worldwide and in some countries faster than others. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
Once your order is shipped, the dates of receipt of your order will be for:
HOW CAN I TRACK MY PACKAGE?
In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door. Please wait 48 hours to 72 hours for the information to appear on the link. Tracking links may not be updated even if the package is being shipped.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our Shipping Policy for current processing times and available shipping methods.
WHERE IS YOUR COMPANY LOCATED ?
We have an office in Canada and Distribution Partners located in Europe and Asia.
WHO CAN I CONTACT IF I HAVE AN ISSUE WITH MY ORDER ?
You can contact us at email@example.com. Our custom Care team works 24/7 and we respond within one day.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.